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Best Practices for Securing E-Commerce


An e-commerce solution comprises the software, hardware, processes, services, and methodology that enable and support these transactions. Merchants choosing to sell their goods and services online have a number of methods to consider. Merchants may also choose to maintain different levels of control and responsibility for managing the supporting information technology infrastructure. For example, a merchant may choose to manage all networks and servers in-house, outsource management of all systems and infrastructure to hosting providers and/or e-commerce payment processors.


Merchants may also decide to engage a third party to perform services that support their e-commerce solution. The service provider or the services may be considered in scope for a merchant’s PCI DSS compliance if the security of the solution is impacted by this service and the service provider has not performed its own assessment. For more information, see the section on “Use of Third-Party Service Providers/Outsourcing” in the PCI DSS.

The cardholder's data may be affected as per the following:

a) Software development on behalf of the merchant
b) Hosted website, either fully or partially managed by the solution provider
c) Hosted data center/network/physical systems in support of a website
d) Shopping-cart software (including software that hands off transactions or customer information to other systems)
e) Order-management software such as chargebacks, returns, etc. that may have access to cardholder data
f) Other hosting options (offline data storage, backups, etc.)—depending on whether the data is encrypted and whether the service provider has access to the decryption keys
g) Merchant plug-ins to support payment brand and issuer authentication mechanisms
h) Managed services, including WAF or log-management services


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